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Slashing the time spent extracting data from standardized forms – and therefore boosting customer experience – is the central goal of the Intelligent Character Recognition (ICR) tool powered by Accenture, which is deployed in the cloud via the LUXHUB platform. Antoine Estievenart (Strategy & Management Consulting Manager at Accenture Luxembourg) explains how this solution can help companies cut data entry processing times – by up to 90% – while also drastically reducing the error rate.