By setting up a unique CRM that is accessible to all employees of the Luxembourg Chamber of Commerce, the institution has found a solid tool for its mission of advice, assistance, and support in all stages of the creation and the development of Luxembourg companies and their members. Dynamics 365 Customer engagement supports the internal processes of the Chamber of Commerce one by one.

The Dynamics Ainos team had the chance to support the Luxembourg Chamber of Commerce from the very early stages of analysis to deployment, training and support.

Ainos was able to organize a solution envisioning to define with the Chamber of Commerce a broad scope (which has evolved further), the business processes to be implemented and an efficient data model. From there, it is in agile mode and punctuated by sprints that Dynamics is deployed, first transversal functionalities, then department by department, business process by business process. A dedicated Ainos team provides the necessary work to deploy Dynamics 365 for the Chamber of Commerce at a sustained pace and provide the necessary support and guidance.

The Chamber of Commerce is deploying Microsoft’s Dynamics 365 business apps one by one with Ainos: sales, marketing, customer service in the long term, etc. As well as cross-functional applications such as Power BI and Power automate.

More than a simple project, it is a real collaboration that has been created. The Chamber of Commerce has put in place the necessary means for the success of the project with strong sponsorship from management, a dedicated project manager involved in digital transformation and highly motivated key users who make things happen and take ownership of the project. and guarantee its success.

Angel Pavlov of the Chamber of Commerce, Senior Digital Coordinator, Finance & IT, gives us his impressions: “Like any modern institution, the Chamber of Commerce needed an efficient tool to communicate with its companies and partners. Integration with existing processes and tools was the key to the success of this implementation. We are very happy to be able to collaborate with Ainos for the quality of the relationship established and the services provided. For the Chamber of Commerce, a digital transformation project is measured by its impact and the satisfaction of end users. “

Written by Estelle Fremaux, Head of Microsoft Business Applications Dynamics 365.

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