HELPDESK / SUPPORT (FR/EN/DE/LU)

Full-Time
Posted 5 years ago

 MISSION

Receive user’s calls – First line resolution
Recording incidents in the ticketing tool
Assist managing workstations and mailbox: diagnostic user’s problems
Open tickets and follow up, keep users informed on incident status and progress
Assign incidents to second line support
Production of work-instructions

 

PROFILE

IT professional with a first experience with Microsoft Windows infrastructures. An ITIL Foundation certificate would be an asset.
Minimum 2 year’s experiences in a similar function.
Ability to determine computer problems and provide solutions: candidates have to appreciate call support and write documents in French and English.
Luxembourgish, German, French and English spoken fluently

Apply now

Choose File
Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.