As a Microsoft Gold Partner and a TAP (Technical Adoption […]
As a Microsoft Gold Partner and a TAP (Technical Adoption Program) member for System Center Service Manager 2012, tecsys in Luxemburg provides unique knowledge in helping its customers in aligning their business needs and their IT infrastructure.
With the expertise in the ITSM (IT Service Management) and BSM (Business Service Management), tecsys helps customers to define their own scenario for implementing their IT processes.
Keys of success for the optimization of an end user experience are integration, flexibility and automation. Those allow huge savings and a better governance on IT costs. Examples like a hiring process or if a new device is compliant with internal policies are day to day challenges for the IT, which seem to be multiple and complex.
tecsys developed through the Microsoft System Center suite, a range of leveraged solutions for our customers that fit with shared or very specific needs.
Incident Management, Change Management, Capacity Management, and all associated processes to these business needs can be integrated in an automated workflow.
With a well-known Investment Management company in Luxemburg, tecsys worked as a close partner, defining a clear business case in their new Change Management process. All steps in this project have been defined based on their unique needs and helped them to improve their business value with Microsoft System Center Service Manager.
“From the Change process initial need, the customer slightly changed his mind in using a customized Service Request Portal providing a Service Catalog to their end users. The opportunity to create a new service for all people, based on a web portal in Microsoft System Center has been the key for this project”.
Deep experience, cost savings, very quick implementation time and the flexibility/integration of the solution have become the success factors for tecsys in several BSM/ITSM projects based on Microsoft solutions.
Do not miss this unique event on System Center Service Manager 2012, on 29th March, 2012 11:30 – 15:00 at Hotel Parc Belair in Luxembourg.