Satyam Computer Services, a global consulting and information technology services […]
Satyam Computer Services, a global consulting and information technology services provider, announced on July 24th that Satyam BPO, its business process outsourcing arm, recently won two prestigious Six Sigma IQ Excellence Awards.
Satyam BPO was honored in the Best Defect Elimination in Service & Transactionand Best Design for Six Sigma categories. The International Quality and Productivity Center established the Six Sigma IQ Excellence Awards to honor, recognize and promote Six Sigma projects that demonstrate true best practices. Satyam BPO was presented these awards at a ceremony held during the 9th Asian Six Sigma Summit in Singapore.
Submissions for IQ Excellence Awards are evaluated on a broad range of qualifications by some of the Six Sigma community’s most experienced practitioners like Steven Tao of GE Consumer and Industrial, Kerri Gill of Commonwealth Bank of Australia, Shishir Prasad of UBS Investment Bank, Yam Hong See of Seagate Technology, William Yang of Owens Corning and Reiko Tanaka of Sony Corporation, thus lending the awards exceptional credibility.
Satyam BPO’s awards come on the heels of two other recent honors for the organization. It bagged the Shared Services Excellence Awards in the “Best BPO Service Provider” and “Best Customer Service Delivery Framework”categories. Satyam BPO was also listed as the number two BPO by The Black Book of Outsourcing.
“It is a real honor for Satyam BPO to receive such prestigious awards,” said Satyam BPO Chief Executive Officer Venkatesh Roddam. “These honors demonstrate the success of our efforts to provide continuous process improvement, which helps us offer focused, superior services to customers, and enables them to focus on strategic initiatives.”
The awards also reflect Satyam BPO’s commitment to the eSCM capability model, an approach to BPO developed by the IT Services Qualification Center (ITsqc) at Carnegie Mellon University in Pittsburgh, Penn. In fact, Satyam BPO is the world’s first BPO organization to achieve eSCM Level 5 certification.
“At Satyam BPO, we look for transformational opportunities in client processes from the very first interaction,” said Kishore Rao, the vice president of quality at Satyam BPO. “Six Sigma programs help us in these committed transformation efforts, through rapid and sustained creation of value.”