Norkom Technologies offers its case management solution, Enterprise Investigation Management (EIM), to be incorporated into MasterCard’s Expert Monitoring Solutions fraud management service to help enhance the capabilities MasterCard’s issuing customers currently have in predicting, detecting, and preventing payment card fraud.

In a unique ASP (application service provider) agreement, MasterCard is hosting Norkom’s EIM solution and offer it as a value-added service to its customers to help enhance their fraud management capabilities.
Norkom’s EIM solution enables MasterCard’s customers to view and respond to incidents of fraud by ensuring that they have access to information needed to validate whether or not an incident is truly suspicious. Imbued with rich investigative tools such as in-line browsing and data snapshotting, EIM also has the capabilities to reduce the time required to respond to a case. Plus, its enhanced sophisticated analysis provides MasterCard customers with an even clearer picture of potential fraud activity.

“The integration of Norkom’s EIM into our Expert Monitoring Solutions platform is in line with MasterCard’s best-in-class fraud management product development strategy,” explains Bruce Rutherford, Group Head of the Fraud Management Solutions group at MasterCard. “MasterCard’s turnkey Expert Monitoring Solutions platform incorporates a robust scoring engine and modeling solution from Brighterion, and through the partnership with Norkom, MasterCard will layer a sophisticated user interface onto the Expert Monitoring Solutions platform to meet the varied fraud prevention and investigation needs of our customers.”

According to Joe Friscia, Norkom’s EVP and General Manager of the Americas, “We’re delighted to partner with MasterCard. We’re always looking for new and innovative ways to use and deploy our solutions and this ASP deployment is a particularly exciting project for Norkom. With Norkom’s EIM, MasterCard’s customers have access to a global turnkey solution through EMS to provide comprehensive end-to-end fraud management solutions.”