Amdocs software will enable recently merged company to offer converged services; quickly and efficiently launch new products such as mobile broadband and IPTV.

P&T Luxembourg and LUXGSM has selected Amdocs software to replace its incumbent charging and billing system following a merger between state-owned P&T Luxembourg’s telecom sales entity and its mobile subsidiary LUXGSM S.A. serving approximately 600,000 subscribers.

The new company, a subsidiary of P&T Luxembourg will offer converged fixed-line, mobile and Internet services. P&T Luxembourg and LUXGSM will deploy the Amdocs Business Support Systems (BSS) Pack to deliver bundled offerings and services, enable a self service portal, and improve real time rating. By streamlining the systems and processes, the new Amdocs system will enable the company to sell products and services more effectively across multiple channels, including self care, call center and retail stores. In addition, the Amdocs solution will allow the company to offer the right product to the right customer by providing sales representatives with access to the relevant customer information at the right time.

“As part of the merger, one of the priorities was to determine a strategy for a combined customer management and charging and billing system to retain a market-leading position and deliver new and innovative offerings in a convergent market to our customers quickly,” said Marc Rosenfeld (photo), LUXGSM’s CEO. “The Amdocs solution will enable us to improve the customer experience, aiding in customer retention and our ability to attract new customers. Amdocs will also help us modernize and drive efficiency to reduce operational and capital expenditures.”

The convergent customer management, ordering and billing package is part of the Amdocs CES (customer experience systems) portfolio. Amdocs BSS Pack offers a customer management, ordering and billing package that delivers a rapid, low-risk solution for new and existing lines of business. It provides out-of the box functionality to support the business processes for mobile, fixed and broadband. The solution is pre-integrated and tested, ensuring rapid, successful implementation at reduced cost.