DIGITAL BUSINESS,TRANSFORMATION & ORGANISATION
CIO Confessions EP.1 – Why People Are Still Key to Success in the Age of AI
Devoteam CIO Nathalie Bachour shares 5 key lessons on AI, strategy, and the future of IT in CIO Confessions.
July 22, 2025
In this episode of CIO Confessions’, our host, Gert Jan van Halem, discusses the importance of balancing day-to-day operations with long-term strategic planning with Devoteam’s CIO, Nathalie Bachour.
She shares 5 lessons on how AI will impact the workplace, particularly the service desk, and the need for social change to address potential job displacement. Her insights illuminate the importance of having strong foundations within an IT department and the critical balance between effective people management and leveraging technological advancements, particularly in the challenging landscape of AI.
5 Lessons You Will Learn From This Episode
1. Embrace the Contradictions of AI Adoption
2. Bridge the Communication Gap with the Business on AI
3. Prepare for the Societal Impact of AI
4. Empower Your Team to Embrace Responsible AI
5. Prioritise People amid Technological Change