BI+BPM goes far beyond BAM

The Recent advances in business process management (BPM) have leaded […]

August 13, 2008

The Recent advances in business process management (BPM) have leaded the most BPM software editors to onboard some kind of intelligence in their product suites by offering the BAM (Business Activity Monitoring) as standalone or embedded module. This was the first step in providing insights on how processes are performing when they are executed.

What is the BAM? (Business Activity Monitoring)

BAM is largely born-of, and is reshaping two previously distinct technology markets:
o Analytics and decision making of Business Intelligence market
o Real-time and business process linkage of Enterprise Application Integration (EAI)

It is a solution provided by major middleware players (Oracle/BEA, TIBCO, IBM …) for building real-time operational dashboard, monitoring and alerting applications over the web. It provides customers with the ability to instrument their existing business applications and processes to be able to monitor and complete in real time the emanating business events and to understand their impact on the Key Performance Indicators that affect the business thereby improving operational visibility.

Who needs BAM?

It is required by IT Administrator (for System Management) and Business Analyst (for Business Intelligence). BAM gives business executives and operational workers the ability to:

o Monitor their entries business process in real-time
o Correlate KPIs down to the actual business processes
o Change the process to take corrective action if the business environment changes

The application of BI to BPM through the BAM is causing organizations to rethink the way they consider BI technology. Today, BPM analysts are utilizing BI as a means to monitor and measure the pulse of the organization, and to implement management methodologies such as Six Sigma, TQM, and Balanced Scorecard.

The future of BI+BPM goes far beyond BAM

But the view of BI in BPM context through the BAM is slightly limited to the process data. So the process become “Intelligent”, from my point of view, when it is able to react to business data, extract insights and then trigger action in automate way or by human action.
Some BPMS vendors like “Appian” is leading now this new BI-BPM market (I kindly invite you to look how its solution is making this convergence real)

So, the real challenge for an organization, in such context, is the ability to put its processes into the context when decision could be taken at run-times. Such kinds of organizations are well performing the alignment of four dimensions (people/culture, Governance/structure, methods and technologies) with their strategic goals.

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