Description: 

You will be part of a talented and multilingual team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. They will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of customer’s needs, which may range from straightforward to technically very complicated.

Responsibilities:

• Communicate with customers to understand their needs, evaluate the possibilities that can be offered and propose technical solutions
• Design multi-technologies solutions based on solutions provided by technical architects and validate them with the customer
• Advise the customers on possible solutions and technologies
• Implement non-standard Request for Change;
• Follow up requests in the Logging systems;
• Take ownership of the changes and follow up the status on behalf of the user and communicate progress in a timely manner;
• Maintain a high degree of customer service for all support queries and adhere to all service management principles;
• Writing / Updating  documentation
• Contribute to the team’s knowledge base
• Contribute to customer service improvement

Requirements:

A good knowledge in most of the following domains is necessary :

• Global IT architecture understanding (Web, 3-Tier, Client-Server, Cloud,…)
• ITSM Tools ( SMT, BMC Atrium, Patrol, Proactive Net …);
• Oracle and MySQL databases;
• WebLogic, ColdFusion, Tomcat
• Apache Web Server
• BI
• SAN, NAS and S3 Storage
• Operating system (Linux, windows);
• Network understanding (VLAN, DNS, DMZ, Reverse Proxy, Firewall, …).
• Data Center activities
• Basic Cloud experience, preferably in AWS
• Basic Devops knowledge

The following Soft skills are also expected :

• Ability to work and communicate in a multi-cultural environment
• Team player
• Service-oriented mindset
• Ability to communicate with different teams to implement a defined solution
• Ability to produce documentation in a clear and concise manner
• Accuracy and attention to detail
• Fluency in English (written and spoken) is essential. Any other European language is a plus