HELPDESK / SUPPORT (FR/EN/DE/LU)

Full-Time
Posted 3 years ago

 MISSION

Receive user’s calls – First line resolution
Recording incidents in the ticketing tool
Assist managing workstations and mailbox: diagnostic user’s problems
Open tickets and follow up, keep users informed on incident status and progress
Assign incidents to second line support
Production of work-instructions

 

PROFILE

IT professional with a first experience with Microsoft Windows infrastructures. An ITIL Foundation certificate would be an asset.
Minimum 2 year’s experiences in a similar function.
Ability to determine computer problems and provide solutions: candidates have to appreciate call support and write documents in French and English.
Luxembourgish, German, French and English spoken fluently

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